Welcome to Contact Center Technology Services. Provided below is a list of services to allow consumers to integrate with Contact Center interfaces. Please request a key from the developers portal, keys will be reviewed and approved by the Telephony team. Please reach out to CCT_All@LibertyMutual.com if you have any additional questions.

Caller Context API

Method
Description

POST

caller-context-post

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context

POST

caller-context-add-caller-context-post

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context/add-caller-context

PUT

caller-context-update-details-put

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context/update-details

GET

caller-context-checkout-caller-context-get

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context/checkout-caller-context

GET

caller-context-get

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context

PUT

caller-context-put

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context

Call Flow API

Method
Description

POST

call-flow-api-DID-post

https://test-apis.us-east-1.libertymutual.com/telephony/v1/call-flow-api/DID

Insert a call flow record

GET

call-flow-api-transfer-get

https://test-apis.us-east-1.libertymutual.com/telephony/v1/call-flow-api/transfer

GET a transferNumber and transferMessage for routing purposes