Welcome to Contact Center Technology Services. Provided below is a list of services to allow consumers to integrate with Contact Center interfaces. Please request a key from the developers portal, keys will be reviewed and approved by the Telephony team. Please reach out to CCT_All@LibertyMutual.com if you have any additional questions.

Caller Context

Method
Description

GET

Get Caller Context

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context

Retrieves caller context information based on (callerContextId and requestType) OR (customerPhoneNumber)

PUT

Update Caller Context

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context

Updates Caller Context with content in the body

POST

Create Caller Context Id

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context

Endpoint to generate caller context id used in the call flow for current caller