A message for our valued customers and partners: This site is retiring, including accounts and API keys, as we migrate to the new developer portal. If you use existing API keys you will be contacted with further migration instructions. Accounts and API keys are not shared between this developer portal and the new developer portal. We recommend you review the new portal's Get Started guide for details on registering a new developer account and requesting new API keys.

Welcome to Contact Center Technology Services. Provided below is a list of services to allow consumers to integrate with Contact Center interfaces. Please request a key from the developers portal, keys will be reviewed and approved by the Telephony team. Please reach out to CCT_All@LibertyMutual.com if you have any additional questions.

Call Flow API

Method
Description

GET

call-flow-api-transfer-get

https://test-apis.us-east-1.libertymutual.com/telephony/v1/call-flow-api/transfer

GET a transferNumber and transferMessage for routing purposes

POST

call-flow-api-DID-post

https://test-apis.us-east-1.libertymutual.com/telephony/v1/call-flow-api/DID

Insert a call flow record

Caller Context API

Method
Description

POST

caller-context-add-caller-context-post

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context/add-caller-context

PUT

caller-context-update-details-put

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context/update-details

PUT

caller-context-put

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context

GET

caller-context-get

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context

POST

caller-context-post

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context

GET

caller-context-checkout-caller-context-get

https://test-apis.us-east-1.libertymutual.com/telephony/v1/caller-context/checkout-caller-context